Kitabcha

Restore a deleted record

Recover a record from Recycle Bin while it is still available.

Find the deleted record

  1. Open Recycle Bin from the app navigation; on a phone, look under More.
  2. Search for the customer, supplier, product or transaction you need. Check its deletion and expiry information.
Annotated Kitabcha screenshot: Find a deleted record. Red numbered arrows, circles and rectangles highlight the controls.
Open the image to see it larger. Names and amounts are fictional examples.
  1. Find a deleted record

Restore it

  1. Open the record and choose Restore where available. Read any confirmation about linked records.
  2. Return to its original list and check the restored record and balance.
Annotated Kitabcha screenshot: Restore the record. Red numbered arrows, circles and rectangles highlight the controls.
Open the image to see it larger. Names and amounts are fictional examples.
  1. Restore the record

Keep the recovery period in mind

  1. Deleted records are kept for 30 days. After that, or after permanently emptying the bin, normal restoration is no longer available.
  2. Permanent deletion can also remove linked retained payments or refunds and change balances. Export any records you need before choosing a permanent action.

Need a hand?

Tell us which step you reached, your device and what happened. Never share sign-in codes or private records in public messages.

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