Kitabcha
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Sales & stock · Help

Record returns, partial returns and refunds

Return goods against the original sale or purchase, respect returnable quantities and distinguish stock changes from refunded money.

Updated 27 October 2026 · Web, Android & iPhone

Annotated Kitabcha screenshot: Add a sale؛ Sale and payment status. Red numbered arrows, circles and rectangles highlight the controls.
Select the image to open the full-size screenshot. Fictional sample business.
  1. Add a sale
  2. Sale and payment status

Find the original bill

  1. Open Sales for a customer return or Purchases for goods returned to a supplier. Open the original saved bill and its available return action.
  2. Confirm the person, currency, products and date. A new unrelated sale or purchase does not correctly describe a return.
Annotated Kitabcha screenshot: Edit the record؛ Cancel the record. Red numbered arrows, circles and rectangles highlight the controls.
Select the image to open the full-size screenshot. Fictional sample business.
  1. Edit the record
  2. Cancel the record

Choose the returned quantities

  1. Select the products being returned and enter only the quantities actually returned. Use the same units as the original bill.
  2. A partial return may include fewer products or fewer units. The eligible quantity is limited by the original bill and earlier returns.
  3. Review the return amount and any available refund choices before confirming. Stock and financial effects depend on the original record and selected return.
Annotated Kitabcha screenshot: Add a quantity. Red numbered arrows, circles and rectangles highlight the controls.
Select the image to open the full-size screenshot. Fictional sample business.
  1. Add a quantity

Check money separately

  1. Returning goods does not prove cash was refunded. Record actual refunded money through the available return or payment controls and check the cashbook.
  2. If an unpaid bill is reduced by a return, the outstanding debt can decrease without any cash movement. Do not create a fictitious cash refund.
Annotated Kitabcha screenshot: Delete linked payments؛ Keep linked payments. Red numbered arrows, circles and rectangles highlight the controls.
Select the image to open the full-size screenshot. Fictional sample business.
  1. Delete linked payments
  2. Keep linked payments

Verify the result

  1. Compare the original bill, return, person’s balance and stock quantity. Check the cashbook only for money that actually moved.
  2. Use cancellation for a record that should not exist, and a return for goods that were actually sold or bought and then returned. Check linked payments before cancelling.

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