Start here · Kitabcha help

Fix verification-code, connection and missing-record problems

Troubleshoot email or WhatsApp verification timeouts, VPN connection issues, permissions and unavailable record links.

Updated 27 October 2026 · Web, Android & iPhone

Select the image to open the full-size screenshot. Fictional sample business.

The verification request took too long

Check your internet connection and confirm the email address or WhatsApp number is correct. For email, check spam and junk folders too.
If you are using a VPN, try temporarily disconnecting it or changing to a reliable network, then request a fresh code. Some VPN routes can cause requests to time out.
Use the latest code and wait for the app’s resend option. Avoid repeatedly requesting codes in quick succession.
If it still fails, note the time, network, app or browser version, and the exact error. Do not send support your password or a verification code.

Check which Kitabcha is active and whether your team role permits that section. A saved link may refer to another business or a record you can no longer access.
Return to Customers, Suppliers or the relevant list and select a current record. Clear filters if the list looks empty.
Refresh once after checking the connection. If the problem remains, send support the section name and error wording without exposing private records unnecessarily.

Email info@kitabcha.app or use WhatsApp +93 731 965 660. Include what you were trying to do, what happened, your device and the app version.
Crop or hide customer details in screenshots unless they are needed to investigate. Never include your sign-in code, complete backup or payment credentials in a public message.

Tell us which step you reached and what happened. Keep sign-in codes and private business data out of public messages.